Don’t Fix Things. Write a New Story
"When two or more people with authority and influence (formal or otherwise) have competing narratives for what's broken, why, and what to do about it, you can end up with a narrative stalemate." ... "Your job, in effect, is to weave a story where people can still play the hero and protagonist of their narrative while at the same time getting people to row in the same direction, united by some common cause. Great leaders foster conditions where the "actors" can shape their collective narrative instead of trying to own and micromanage it."