"Accountability for those outcomes is passed around like a hot potato. Trust begins to break down as team members try to assign blame for why their work is not impactful. In an effort to isolate the fault, the team reorganizes around the only metric that it can influence: outputs of individual roles. And because there is no real customer problem and no guiding principle to make decisions outside of authority, each role invents problems it alone owns, for itself to solve. Developers focus on technical problems, premature optimization, and resume-driven programming. Designers withdraw from defining the user experience into visual craft and design systems. Product managers pivot to project management and ensuring strict compliance to Scrum practices. Rather than a team working towards a shared goal, these are now individuals satisfying contractual obligations. A working group."