I'm rebuilding this site right now. So a lot of things may look broken. But what better motivation for me to finish it?

Teams that are healthy, happy, have a sense of pride and ownership, and have the right mix of challenge and skill, are the path to happy customers. One is not more important than the other—they go hand in hand. Improvements that make customers happy at the expense of team morale are destined to be be unsustainable. Improvements that sustainably improve team effectiveness can move mountains on behalf of customers.