How you document, how you support, how you educate, how you capacity plan, how you address legal ramifications, how you market, how you sell, etc., is all part of customer experience. In SaaS, the whole company is the product.
How you document, how you support, how you educate, how you capacity plan, how you address legal ramifications, how you market, how you sell, etc., is all part of customer experience. In SaaS, the whole company is the product.