Helping Jack control the digital experience

Helping Jack control the digital experienceJack in the BoxI manage the product design team as a player-coach. Our team designs the user experience for app, web, kiosks, and internal tools and conducts research to continue to make them better.We've designed a lot of fun stuff at Jack in the Box in the past few years. I was brought on, along with a series of product hires to level up Jack's digital channel ownership and quality, by building our own apps and web, moving off of previously agency-led, whitelabel products. We redesigned the app and website in the first year, and have been improving it with customer input ever since. I love when we get to pull the brand into the app on top of the more purely functional e-commerce UI. Here's a little taste of some of my favorite elements the team and I have designed. And there is so much more exciting work in progress to share soon.

A walk through the app ordering process.

@ Jack HQ

In-store loyalty check in

The Jack app was nominated for an Expo award (we were nominated while we had our Jack skeleton app icon for Halloween).

Customer interviews in restaurants – always energizing (or humbling).

Happy Halloween

Jack has many faces. You should get to pick the one you like best. It's Antenna for me.

Reorder, by mixing and matching one item at a time from previous orders or reorder the full thing

Jack Box Talks — voice & chat ordering prototype

People accidentally order at the wrong store way more than you'd think. We made the map as obvious as possible with this confirmation step.

Added a video player to play our iconic advertising spots in the app.

We used Jack's face for the new app's app icon. Stood out way more on a homescreen than the red logo on white default.